Complaint 2089550

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2017 Ford Fiesta. The contact stated that while driving at 65 MPH, there was an abnormal knocking sound coming from the vehicle, and the vehicle started to lose motive power. The contact was uncertain if any warning lights were illuminated. Due to the failure, the vehicle was towed to an independent mechanic, where it was discovered that the engine oil pump belt needed to be replaced. Upon investigation, the mechanic linked the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was then towed to a dealer and the cause of the failure was confirmed, but the contact was informed that the vehicle was not included in the recall. The contact was then provided with an estimate for the repair. The manufacturer was notified of the failure and provided the contact with the same information. The vehicle was not repaired. The failure mileage was unknown.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.