Complaint 2084305

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

I am writing to formally document two significant incidents involving the complete failure of the high-pressure fuel system in my BMW vehicle, VIN [XXX] , which have raised concerns about the reliability of this component. On [XXX], while navigating city street traffic, my vehicle, with 57,376 miles, experienced a total loss of power, resulting in the vehicle stalling in the left lane. The vehicle was towed to an authorized BMW dealership, where the entire high-pressure fuel system was diagnosed and replaced under warranty. As the second owner of this vehicle, I acquired it from my neighbor, the original owner. Upon reviewing the complete service records provided by the previous owner, I discovered that a nearly identical issue occurred at 39,066 miles. The service documentation states, "Client reports that while driving, the vehicle lost power and stalled." At that time, the high-pressure fuel system was also fully replaced. Further investigation revealed that BMW issued a safety recall notice between these two incidents, acknowledging potential failures in the high-pressure fuel pumps. However, the recall indicated that no remedy was available at the time. I've attached all the service records for both incidents and BMW North America's letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.