Complaint 2067044

Complaint Summary

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP

Owner Narrative

The contact owns a 2012 Peterbilt 587. The contact stated while driving 65 MPH, the vehicle stalled. The contact was unaware of a warning light being illuminated. The contact pulled over to the side of the road where the vehicle failed to restart. The vehicle was towed to West Truck Services Center, where it was diagnosed and determined that the fuel pump had failed. The vehicle was then towed to the dealer, where it was diagnosed that the fuel pump plungers had fractured and intruded the engine. Additionally, the dealer informed the contact that there were metal shavings inside the oil filter. The dealer determined that the fuel pump and engine rod bearings needed to be replaced. The vehicle was being repaired. The contact related the failure to TSB Number: 140019. The manufacturer was notified of the failure and a claim was filed; however, the claim was denied. The failure mileage was 468,742.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.