Complaint 2045931

Complaint Summary

LATCHES/LOCKS/LINKAGES

Owner Narrative

The contact owns a 2005 Ford Freestyle. The contact stated that all four door latches failed to latch while attempting to close the doors. The contact had to make several attempts to close and lock the doors before the doors latch and remained closed. The failure had reoccurred intermittently. The contact learned of NHTSA Campaign Number: 06V383000 (Latches/Locks/Linkages) but was unsure if the VIN was included. The dealer was contacted and confirmed that the VIN was not included in the recall The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 150,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.