Complaint 2042023
2023 FORD TRANSIT • STRUCTURE:BODY • incident Aug 20, 2024
- Complaint ID
- 2042023
- Make
- FORD
- Model
- TRANSIT
- Model Year
- 2023
- Component
- STRUCTURE:BODY
- Incident Date
- Aug 20, 2024
- Date Received
- Nov 20, 2024
- Data As Of
- Sep 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
August 2024: Vehicle started to grab/pull when breaking and turning to the right, especially around curves. This progressed to happening when the van weight shifted forward during breaking. Dealerships in Eugene, Oregon and Marin, CA confirmed this behavior is related to the wheel clearance. Dealership in Eugene confirmed damage to the wheel well liner. I was unable to get any support from Ford regarding a loaner or assistance getting my van home 900+ miles. September 2024: loaded excess weight into the rear of the van and drove slowly back to Southern California. For safety purposes, dealership advised âparking the van until Ford comes up with something.â I have been unable to use the van since, with no updates from Ford. There have been four recalls (the rear view camera is fixed) and at least one Customer Satisfaction service (software update for the transmission performed in Eugene). Van has less than 5,000 and was purchased in March 2024.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.