Complaint 2037394

Complaint Summary

ENGINE

Owner Narrative

I am filing this report to highlight ongoing safety and warranty issues with my 2015 Dodge Ram 3500, which is severely impacted by Recall 67A. This recall was intended to address emissions tampering, involving significant obligations for Stellantis/Cummins Inc. under the emissions extended warranty, termed the "Special Extended Warranty." Since the completion of the recall in January 2024, my vehicle has been inoperable for a total of 148 days due to significant defects. The vehicle has required six service visits to address these issues, with the most recent visit occurring on October 31, 2024, when it was towed back to the dealership. Throughout this process, I have encountered a lack of effective communication from both Cummins and FCA, and my attempts to resolve these issues were largely ignored until I escalated the matter to federal authorities, including Randall Stone from the U.S. DOJ. The ongoing failure to address these defects has not only violated warranty obligations but also poses a risk to safety, as the vehicle remains inoperable. Impact of the Problem: The inability to use my vehicle has caused considerable disruption to my daily life, preventing me from performing essential tasks, including towing a camper and transporting heavy items. This situation has also led to significant emotional distress, given the prolonged nature of the issues and the lack of adequate responses from the manufacturer. Action Requested: I seek the NHTSA's assistance in investigating these ongoing issues with my vehicle and holding the manufacturer accountable for their failure to uphold warranty obligations and address safety concerns related to emissions defects.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.