Complaint 2018001
2017 BMW X5 • ELECTRICAL SYSTEM • incident Aug 1, 2024
- Complaint ID
- 2018001
- Make
- BMW
- Model
- X5
- Model Year
- 2017
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Aug 1, 2024
- Date Received
- Aug 20, 2024
- Data As Of
- Sep 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The contact owns a 2017 BMW X5. The contact stated while driving the vehicle, the vehicle suddenly decelerated and failed to exceed 35 MPH. During the failure, a message that the engine had overheated was displayed. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.