Complaint 2009677

Complaint Summary

ENGINE

Owner Narrative

I was contacted to complete a recall on my truck, (67A), which I had performed by the local dealer. The recall notice also said "If you have already experienced this condition and previously paid for a repair, you may be eligible to receive a reimbursement." I spoke to an individual and followed the instructions to submit a claim. With no response, I tried to get a status; to confirm proper items were received electronically. I was told, they were received and the claim was denied? No reason or justification. I tried many times and was disconnected after asking to speak with a manager/supervisor.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.