Complaint 2006323

Complaint Summary

WHEELS

Owner Narrative

Regarding safety recall - I do not feel this has been handled in a reasonable amount of time. Today is July 10th and no remedy has been determined. I have NOT taken possession of my van that was purchased on April 3, 2024. At the time I was unaware of the safety recall, until the day of training at the upfitters. To date, I have not received any notification from Ford on this recall. I have made 3 payments, have registered, paid insurance on a van that I have never driven off the lot. This is beyond frustrating because a tire rub with tires such as the ones sold in the TRAIL package are known for rubbing if modifications are not made. Ford has been negligent in testing the Trail package that we paid approximately 10K for.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.