Complaint 1983699

Complaint Summary

ENGINE

Owner Narrative

Vehicle has 140,000 miles on it. 1. Has valve cover oil leak where dripping oil is dripping onto the manifold and starts smoking. I talked with the dealership, they said they wont fix it under their "Lifetime warranty". I am concerned it will start a fire. 2. The transmission will suddenly downshift and seems to lock into lower gear when decelerating. Only way to get it to stop is to put vehicle into neutral while coasting and then back into drive. I am afraid its going to lock up and cause me to spin out. 3. The engine has a turbocharger issue in which when I try to pull out into traffic, it will sometimes buck, hesitate and backfire before it accelerates. Eventually I am going to try and pull out and it's going to do that and I am going to get hit! It seems to do it while coasting and then when accelerating again, that's when it happens. I took vehicle to dealership (Johnson City Ford) where they provide a "Lifetime powertrain warranty", but they are telling me that unless I have all service records, they will not fix it under the warranty. The only thing I have done with this vehicle is oil changes when the vehicle tells me it's due, Tires and brakes. I also called "Contact Ford" about the problem, and they basically told me it's not their problem, so there is a record somewhere of me contacting them Twice.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.