Complaint 1966150

Complaint Summary

STEERING

Owner Narrative

System: Electric Power Steering assist module failed on engine start up. Safety: Without power steering it is extremely difficult to steer the car manually which could cause an accident and/or bodily injury. This is a well known problem with the Ford cMax which has created a recall for earlier model years of the cMax (but my 2014 model is not covered under previous recalls). Inspection: Vehicle is at the Ford dealership and has been diagnosed with a failed Power Steering module and is currently under parts replacement. Warnings: On 8 Feb 2014 during engine start, I warning window was displayed that said "Service Power Steering". Same warning window appeared the following morning when car was started. I drove it carefully to the dealership for repair.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.