Complaint 1943474

Complaint Summary

STEERING

Owner Narrative

The contact owns a 2012 Ford F-350. The contact stated while driving approximately 65 MPH, the vehicle drove over a small depression in the roadway and the vehicle started vibrating violently. The contact was able to steer the vehicle however, it was difficult to keep the vehicle in the lane. The contact stated he stopped depressing the accelerator and was tapping the brake pedal to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that after slowing down to 30 MPH, the vibration stopped, and he regained control of the vehicle. The contact stated that the vibration failure had become a recurring failure at various speeds. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the front shocks, steering control arms, and ball joints needed to be replaced. The vehicle was repaired; however, the contact stated that the vibration failure had reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.