Complaint 1940424
2021 FORD TRANSIT • LATCHES/LOCKS/LINKAGES:DOORS:LATCH • incident Dec 15, 2021
- Complaint ID
- 1940424
- Make
- FORD
- Model
- TRANSIT
- Model Year
- 2021
- Component
- LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- Incident Date
- Dec 15, 2021
- Date Received
- Nov 2, 2023
- Data As Of
- Sep 1, 2026
Complaint Summary
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Owner Narrative
The contact owns a 2021 Ford Transit. The contact stated that while attempting to enter the rear of the vehicle, he became aware that the rear door would not latch closed. After a visual inspection, the contact observed a gap between the door and frame of the vehicle, as well as the rear door protruding outward. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the lock and unlock rod. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.