Complaint 1905206
2011 FORD F-350 • ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) • incident Sep 21, 2015
- Complaint ID
- 1905206
- Make
- FORD
- Model
- F-350
- Model Year
- 2011
- Component
- ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
- Incident Date
- Sep 21, 2015
- Date Received
- Jun 27, 2023
- Data As Of
- Sep 1, 2026
Complaint Summary
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Owner Narrative
The contact owns a 2011 Ford F-350. The contact stated that while stopped at a traffic light, the accelerator pedal was depressed; however, the vehicle failed to accelerate. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the mechanic replaced the EGR cooler; however, the failure recurred. The contact linked the failure to Customer Satisfaction Program: 21M04 (Exhaust Gas Recirculation Cooler). The vehicle was taken to a secondary dealer, Heartland Ford (5979 US Hwy 136, Covington, IN 47932) however, the part to do the repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.