Complaint 1890170

Complaint Summary

VISIBILITY:SUN/MOON ROOF ASSEMBLY

Owner Narrative

Driving my 2005 Ford Freestyle today when I suddenly heard a loud explosion or crash sound overhead. At first I thought something had fallen from the sky and crashed into the top of our vehicle. I immediately slowed down and pulled the car off the side of the road. My husband was a passenger in the vehicle. He carefully got out of the vehicle and looked on top of and around the vehicle. That is when we discovered that the glass in the sunroof had literally exploded and blown out of the vehicle. The track was still in place and operating normally. The glass was completely blown out of the vehicle. Because the Ford Freestyle was only in production for 3 years (I believe), there probably are not many still in use. Thus, there are probably not many Ford Freestyle owners having or reporting this problem. Besides being scared, the potential for being hit by the exploding glass and suffering substantial injuries to our heads, eyes, face, shoulders, bodies, could have been tremendous, if not deadly. I reported the incident to Ford Motor Company. The vehicle has not been inspected yet by manufacturer, police, insurance, or others. There were no warning lamps, messages or other symptoms of the problem prior to the sunroof glass failure.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.