Complaint 1867987

Complaint Summary

STEERING

Owner Narrative

Electric power steering assist failed. Started intermittent and cleared on restart of the vehicle. Now complete failure within 2 days of first alert. Spouse was going to drive the vehicle after the vehicle was parked overnight and when she started the vehicle the power steering was inactive and the warnings were displayed and audible. Warning and alarm to "Service Power Steering" is still active and cannot be cleared. We are currently traveling and will not be home for months and must drive the vehicle without power steering assist. My spouse cannot drive the vehicle with this malfunction. We have researched for solutions and have found that this is a common failure for 2014 Ford Cmax Hybrid and there is not a fix other than complete replacement of the Power Steering Motor and Rack Assembly. The safety and health of myself, passengers, other drivers, pedestrians, and even animals is the risk especially if this component(s) fails during active driving and it has according to social media posts and blogs. We have tried to have the vehicle diagnosed by dealerships, but they cannot get the vehicle in for service in any time frame that does not come with significant inconveniences and financial loss. Dealers will not order a part without first diagnosing the problem and cannot schedule an appointment any time soon. I contacted Ford Support directly and they confirmed that steering components have been recalled on 2014 Ford Cmax based on production dates, however, our Cmax was built outside of those parameters. We have logged case number: CAS40982963 with Ford.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.