Complaint 1862295

Complaint Summary

TIRES

Owner Narrative

Costco installed 4 tires on my 2012 Toyota Sienna on 11/10/2021. The tire had 80,000 mile warranty. At the time of Tire installation, the mileage on my vehicle was 253,405. I did my tire rotations every 5000 mile at Suburban Toyota in Farmington Hills. I took the vehicle for tire rotation at 283,618 miles and the dealership refused to rotate the tires because the tread was below 3/32 seconds. I thought that this was a mistake and went again to rotate the tires at 288,789 miles. I went to Costco on the same day and told Costco representative at the counter [XXX] that the tire needs to replaced under warranty. I informed him that I drove only 30,000 mile on the tires. He checked all my mileage papers when I did the tire rotations. He went inside and talked to [XXX] (Tire section manager) and told me that the tire need to be under 2/32 seconds for Michelin Warranty to work. I asked him to arrange a tire rotation and scheduled the tire rotation on 12/20/2022. I took the vehicle to Costco on 12/20/2022. The mechanic called me after 30 minutes and informed me that the tire tread is under 2/32 second and cannot be rotated. I talked to [XXX] about it and he went to talk to [XXX]. He told me that the mechanic is going to rotate the tires and I can come back after one month to check the tires again. I informed [XXX] that he, Costco, and Michelin are playing with the safety of my family. He told me that Costco is not concerned about the safety of my family. If I am concerned about the safety of my family, I should change the tires without the warranty. I believe that Costco and Michelin are installing 30,000 mile tires as 80,000 mile warranty tires. I drive most of my driving on the freeway and on cruise control. So there should not be any issue with my driving. I got tires from Discount Tire Company before and had no issue like this. I request NHSTB to investigate the issue and warn people of this issue before people die. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.