Complaint 1837622

Complaint Summary

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Owner Narrative

Rear-view camera sporadically freezes, turns upside down - will see people walking behind, and then suddenly the image will freeze. This is a major major safety issue and I suspect people may even be killed due to this camera failure. I had numerous situations where the camera would (mid backup) FREEZE the image, resulting in the driver (myself) thinking that nobody was walking behind my vehicle! This needs to be investigated and perhaps the rear-view camera systems recalled on ALL Ford C-maxes as I am seeing many other reports of this happening as well

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.