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Complaint 1779244

2014 FORD C-MAX • STEERING • incident Nov 16, 2021

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
1779244
Make
FORD
Model
C-MAX
Model Year
2014
Component
STEERING
Incident Date
Nov 16, 2021
Date Received
Nov 18, 2021
Data As Of
Sep 1, 2026

Complaint Summary

STEERING

Owner Narrative

Steering wheel locked up and could not control car. After taking car to repair shop I was informed that the entire power steering rack would have to be replaced. Upon internet research noticed numerous similar complaints of same problem in Ford Cmax and Ford Focus vehicles. Appears to have been a limited recall back in 2014 of several hundred Cmax and Focus cars but Ford gave assurance those were all the cars affected. Not sure if that problem was the same as current problem but there are many reports of power steering failures which can make the cars difficult or impossible to be driven. To repair the car will be approx. $2000 as the entire electronic power steering rack needs replacing. Please see attached PDF for additional information.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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