Complaint 1736070

Complaint Summary

STEERING

Owner Narrative

TL* THE CONTACT OWNED A 2005 MINI COOPER CONVERTIBLE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AFTER EXITING HIS DRIVEWAY, HE SUDDENLY LOST POWER STEERING WITHOUT WARNING. AS A RESULT OF THE FAILURE, THE CONTACT LOST COMPLETE CONTROL OF THE VEHICLE AS THE VEHICLE VEERED OFF THE ROAD AND INTO A UTILITY POLE. THE CONTACT WAS UNAWARE IF THE AIR BAGS DEPLOYED UPON IMPACT. THE CONTACT STATED THAT HE EXITED THE VEHICLE, WALKED BACK TO HIS HOME AND TOOK A NAP. AN HOUR LATER, THE CONTACT STATED THAT HE WAS AWOKEN BY A SHERIFF'S DEPUTY WHO ASKED HIM QUESTIONS ABOUT THE INCIDENT WITH HIS VEHICLE. A POLICE REPORT FILED AND THE CONTACT LATER WENT TO A DOCTOR WHERE HE WAS TREATED FOR INJURIES FOR HIS LOWER BACK WHICH INCLUDING A SLIPPED DISC AND A BRUISED VERTEBRAE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DESTROYED. RECENTLY, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V660000 ( STEERING) WHICH HE LINKED TO HIS VEHICLE FAILURE. THE CONTACT REACHED OUT THE MANUFACTURER WHERE HE WAS ASKED QUESTIONS ABOUT HIS VEHICLE FAILURE; HOWEVER, THE CONTACT REFUSED TO ANSWER ANY QUESTIONS AND DECIDED TO SEEK LEGAL ADVICE. THE VEHICLE WAS DEEMED DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.