Complaint 1684751

Complaint Summary

AIR BAGS

Owner Narrative

BROUGHT CAR IN FOR AIRBAG SAFETY RECALL. WAS TOLD IT WAS COMPLETED. AFTER THIS RECEIVED ANOTHER RECALL MAILING FOR THE SAME PROBLEM. CALLED THE TOYOTA RECALL RESOLUTION TEAM NUMBER TO VERIFY. WAS TOLD THAT A TEMPORARY AIRBAG WAS INSTALLED AND THAT I NEEDED TO HAVE THE GOOD ONE REINSTALLED WHEN THEY GOT THEM IN. SHE CALLED THE DEALER TO SET UP AN APPOINTMENT THEN TOLD ME THAT IT WAS TAKEN CARE OF AND A NEW AIRBAG WAS NOT NEEDED. AND STATED THAT SHE WAS CONFUSED. AND THAT I NEEDED TO GO BACK TO THE DEALER TO GET A WRITTEN STATEMENT THAT THE WORK WAS DONE. I NOTICED AND EXPLAINED THAT IT LOOKS LIKE A SUBSTITUTE WAS MADE AND THE RECEIPT SAYS : 'BAG 0.8. 2007-2009 YARIS HATCHBACK 2007-2009 YARIS SEDAN'. SO IT LOOKS LIKE A TEMPORARY SUBSTITUTE WAS MADE AND THAT I WAS NOT INFORMED. I SAID THAT IF THEY GIVE WRITTEN DOCUMENTATION THAT THE REPAIR WAS MADE IT MAKES IT LEGALLY THEIR RESPONSIBILITY BUT THIS WOULD BE AFTER THE FACT IF A PROBLEM OR FATALITY WOULD OCCUR AND NOT SOLVE THE ISSUE OF ASSURING THAT A PROPER AIRBAG HAD BEEN INSTALLED. CAN YOU GIVE CLARIFICATION AND SUGGESTED FOLLOW UP (POSSIBLY THIRD PARTY) TO GUARANTEE SAFETY?

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.