Complaint 1664027
2015 LEXUS RX350 • SEAT BELTS • incident May 17, 2020
- Complaint ID
- 1664027
- Make
- LEXUS
- Model
- RX350
- Model Year
- 2015
- Component
- SEAT BELTS
- Incident Date
- May 17, 2020
- Date Received
- May 19, 2020
- Data As Of
- Sep 1, 2026
Complaint Summary
SEAT BELTS
Owner Narrative
ON MARCH 17, 2020 WHEN BUCKLING MY DRIVER SIDE SEAT BELT, THE FEMALE END THAT IS SUPPOSE TO BE BOLTED INTO PLACE WAS ONLY ATTACHED BY WIRES. I LOOKED UNDER THE SEAT AND FOUND WASHER AND NUT ON THE FLOOR. MY SON HELPED ME REATTACH THE PARTS TOGETHER. ON MONDAY, I MADE APPOINTMENT WITH THE WILDE LEXUS OF SARASOTA. THEY REINSTALLED THE DRIVER SIDE SEAT BELT BUCKLE AND RETORQUED IT. I WAS TOLD BY THE COSTUMER SERVICE REPRESENTATIVE AT WILDE LEXUS THAT IT MAY HAVE WORKED IT'S WAY LOSE OR IT WAS INSTALLED IMPROPERLY AT FACTORY. EITHER WAY, I FEEL THIS IS A SERIOUS SAFETY HAZARD. I WOULD LIKE TO KNOW THAT THIS CAR AND OTHER LEXUS RX350 WOULD NOT HAVE SEAT BELTS FAILING. *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.