Complaint 1643751
2012 TOYOTA SIENNA • POWER TRAIN • incident Aug 1, 2019
Crash
No
Fire
No
Injuries
0
Deaths
0
- Complaint ID
- 1643751
- Make
- TOYOTA
- Model
- SIENNA
- Model Year
- 2012
- Component
- POWER TRAIN
- Incident Date
- Aug 1, 2019
- Date Received
- Feb 5, 2020
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
THE BEARING FOR THE VISCOUS COUPLER HAS GONE BAD. IT WHINES LOUDLY WHEN IN MOTION, AND THE VOLUME CORRELATES WITH THE SPEED. ACCORDING TO FEEDBACK FROM ONLINE THIS ISSUE HAPPENS A LOT. TOYOTA WILL NOT CHANGE THE BEARING ($50 PLUS LABOR). THEY WILL ONLY CHANGE THE WHOLE COUPLER ($1800 PLUS LABOR) AS THEY STATE THE COUPLER IS NOT SERVICEABLE. MULTIPLE PEOPLE HAVE SERVICED THE WORKING COUPLER TO CHANGE JUST THE BEARING. TOYOTA RELEASED A SIMILAR TSB FOR THE RAV 4 WHERE THE COUPLER FAILED.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.