Complaint 1641576

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

MY 2009 NISSAN CUBE HAD A RECALL FOR THE MANUFACTURING DEFECTS ASSOCIATED WITH THE ELECTRICAL STEERING COLUMN LOCK (ESCL). IT WENT OUT IN JANUARY 2020 AND THE NISSAN DEALER WANTS 832.00 TO REPAIR WHAT IS A NISSAN MANUFACTURING DEFECT. INVESTIGATING THIS IT WAS FOUND THAT IN JANUARY 2012, JUST BEFORE THE CAR WAS PURCHASED FROM THE NISSAN DEALER, THE ESCL RECALL WAS FIXED AT THE MURFREESBORO DEALERSHIP. AS I WASNT THE OWNER AT THE TIME I DO NOT HAVE PAPERWORK TO SHOW THIS, ONLY THE WORD FROM THE DEALER. THE ESCL IS OBVIOUSLY STILL A PROBLEM BUT THE DEALERSHIP SAID SINCE IT WAS FIXED ONCE THAT MET THE RECALL CRITERIA AND I HAVE TO PAY FOR THE MANUFACTURERS DEFECTIVE ESCL. THE RED LIGHT WITH THE KEY CAME ON WHEN IT WAS PARKED AT A STORE AND WOULDN'T MOVE SO IT WAS TOWED TO THE NISSAN DEALER. THEY HAVE STATED THE PART IS 579.93 AND THE LABOR WILL BE 312.50. NISSAN CONSUMER HOTLINE WAS CONTACTED AND THEY SAID THAT IT WAS REPAIRED BUT WOULDN'T GIVE ME A DATE/PLACE SO I CALLED THE DEALERSHIP I BOUGHT IT FROM TO GET THIS INFORMATION. THEY ARE THE ONES WHO STATED IT WAS DONE IN JANUARY 2012 WHEN IT WAS IN THEIR POSSESSION TO SELL ON THE LOT. SINCE IT IS A DOCUMENTED MANUFACTURERS WARRANTY AND THE DEALERSHIP SUPPOSEDLY DID THE WORK WHILE THE CAR WAS FOR SALE ON THEIR LOT (MEANING WE HAVE TO TRUST THEY ACTUALLY DID THE EXPENSIVE REPAIR), WHEN THE PROBLEM STILL EXISTS WHY IS IT NOT BEING COVERED? THIS IS A WELL DOCUMENTED PROBLEM THROUGHOUT THE INTERNET OF NISSAN 2009 CUBE OWNERS WHO TO THIS DAY ARE HAVING PROBLEMS WITH THE ESCL AND THE EXTREMELY EXPENSIVE REPAIR BILLS THAT GO WITH IT.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.