Complaint 1586761
2007 FORD EXPLORER • ENGINE • incident Jul 21, 2019
Complaint Summary
ENGINE
Owner Narrative
WE WERE DRIVING HOME AT APPROXIMATELY 45 MPH AND THE ENGINE SHUTS OFF. NO ENGINE, NO STEERING, ETC. MY HUSBAND WAS REDUCING SPEED (45 TO 35) USING THE CRUISE CONTROL ON THE STEERING WHEEL. EVERY LIGHT ON THE DASHBOARD LIT UP, ENGINE, WRENCH. OIL CAN. THIS IS THE THIRD TIME THIS HAS HAPPENED. WE TOOK IT IN FOR DIAGNOSTICS TWICE (ONCE TO AN INDEPENDENT REPAIR FACILITY AND ONCE TO A DEALERSHIP). BOTH SAID THEY DIDN'T FIND ANY ERROR CODES. THE ABS TONE RING WAS REPLACED AND A NEW BATTERY WAS INSTALLED. THESE REPAIRS DID NOT FIX THE PROBLEM. THIS IS DANGEROUS!!! SO FAR THIS HAS COST US $465.00. I WILL BE MAKING ANOTHER APPOINTMENT WITH THE DEALERSHIP TODAY.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.