Complaint 1478629

Complaint Summary

STEERING

Owner Narrative

THE STEERING LOCK COLUMN UNIT IN MY 2009 NISSAN CUBE FAILED, DISABLING THE CAR FROM STARTING, AND PUTTING ME AT RISK AS I WAS STUCK IN A LOCATION AWAY FROM MY HOME, AND UNABLE TO START MY CAR. MY CAR WAS PARKED ON A CITY STREET. I COULD UNLOCK AND LOCK THE VEHICLE, BUT I COULD NOT START THE CAR USING MY INTELLIGENT KEY. IT WAS TOWED TO A NISSAN DEALERSHIP IN NEWPORT, RI WHERE I AM BEING CHARGED $814.00 IN PARTS AND LABOR TO REPLACE A PART THAT NISSAN HAS ACKNOWLEDGED IS FAULTY NOT ONLY IN THE CUBE, BUT ALSO IN THE ALTIMA. WHEN I CALLED NISSAN CONSUMER AFFAIRS, THEY SAID THERE IS NO CURRENT RECALL CAMPAIGN AND DUE TO THE AGE OF THE CAR THERE WAS NOTHING THEY WILL DO. CONSUMER AFFAIRS CASE NUMBER IS 31941337.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.