Complaint 1461344

Complaint Summary

ENGINE

Owner Narrative

"TAKATA RECALL": WHILE DRIVING NORMALLY ON A STRAIGHT LOCAL ROAD, OUR FORD EXPLORER SUDDENLY LOST POWER WITHOUT WARNING. THE WRENCH WARNING LIGHT CAME ON. IT HAD TO BE TOWED TO PEPBOYS GARAGE. THEY SAID THAT THE THROTTLE BODY ASSEMBLY HAD BROKEN DOWN. AS SOON AS THE ASSEMBLY WAS REPLACED, THE CAR WORKED. UNKNOWN TO US, AN "UNOFFICIAL" RECALL OF THIS ASSEMBLY HAD ALREADY BEEN MADE TO MANY FORD MODELS. OF COURSE, OUR VEHICLE CONTAINED THIS SAME DEFECTIVE EQUIPMENT. HENCE, WE REQUEST THAT FORD PAY FOR THE REPLACEMENT OF THE PART AND FOR THE LABOR CHARGE INVOLVED. THE CONSEQUENCE OF THIS DEFECTIVE EQUIPMENT COULD HAVE BEEN DISASTROUS IF THE STALL HAD OCCURRED ON THE EXPRESSWAY! MY HUSBAND HAD HAD NO CONTROL OF THE CAR WHEN THE VEHICLE STOPPED. IT WAS POURING RAIN AND HE HAD TO WAIT IN THE CAR FOR TWO HOURS FOR A TOW TRUCK. HE HAD SPINAL SURGERY IN OCTOBER AND IS SCHEDULED FOR MORE SPINAL SURGERY ON JUNE 19TH, SO THIS WAS VERY PAINFUL FOR HIM AND HE HAD MUCH DIFFICULTY WALKING FOR THE REST OF THE DAY.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.