Complaint 1447363

Complaint Summary

WHEELS

Owner Narrative

IN MAY 2017 I HAD SERVICE PERFORMED ON MY 2009 FORD SUV (INCLUDING REPLACEMENT OF FRONT AND REAR BRAKE PADS AND TURN OF ALL FOUR ROTORS) AT MY LOCAL FORD DEALERSHIP. ON MAY 13, 2017, MYSELF, MY WIFE, AND OUR TWO CHILDREN (BOTH MINORS, AGES 2 AND 8) WERE INVOLVED IN A VEHICLE ACCIDENT DUE TO A WHEEL SEPARATION OF MY SERVICED FORD SUV. MY FORD SUV WAS TOWED BACK TO MY LOCAL FORD DEALERSHIP FOR REPAIRS. I WAS TOLD DAMAGE TO MY FORD SUV INCLUDED: 1) A FAILED WHEEL BEARING AND 2) ALL FIVE LUG NUTS ON THE DRIVER SIDE HAD SHEERED OFF. I WAS TOLD ALL PREVIOUS WORK PERFORMED ON MY FORD SUV FOLLOWED PROCEDURES ESTABLISHED BY FORD MOTOR COMPANY. I REQUESTED AN INVESTIGATION (BY MY LOCAL FORD DEALERSHIP) INTO THE CAUSE OF MECHANICAL FAILURES RESULTING IN THE VEHICLE ACCIDENT. AS OF MAY 30, 2017, NO INVESTIGATIVE FINDINGS WERE REPORTED TO ME; AND I AGAIN REQUESTED AN INVESTIGATION INTO THE CAUSE OF MECHANICAL FAILURES IN JUNE 2017, AND JULY 2017. AS OF AUGUST 2017, NO INVESTIGATIVE REPORT NOR FINDINGS WERE PROVIDED TO ME. I CONTACTED FORD MOTOR COMPANY AND REQUESTED AN INVESTIGATION INTO THE CAUSE OF MECHANICAL FAILURES OF MY FORD SUV INCLUDING A VEHICLE ACCIDENT RECONSTRUCTION BECAUSE FORD MOTOR COMPANY PUBLICLY REFERENCES CORPORATE POLICIES AND DIRECTIVES RELATED TO PRODUCT QUALITY, SAFETY AND ENVIRONMENTAL MATTERS APPLYING TO ITS GLOBAL OPERATIONS. AS OF NOVEMBER 2017, NO RECONSTRUCTION REPORT NOR INVESTIGATIVE REPORT NOR FINDINGS WERE PROVIDED TO ME BY EITHER FORD MOTOR COMPANY OR MY LOCAL FORD DEALERSHIP. I PROVIDED NOTICE TO FORD MOTOR COMPANY AND MY LOCAL FORD DEALERSHIP I WOULD CONTACT THE NHTSA REQUESTING AN INVESTIGATION INTO THIS EVENT(S) ASSERTING MY CONSUMER PROTECTED RIGHTS TO INFORMATION, HONEST SERVICES, SAFETY, CHOICE, AND EQUAL PROTECTION HAD BEEN VIOLATED. I REQUEST MY SAFETY COMPLAINT BE RECEIVED AND REVIEWED FOR FURTHER INVESTIGATIVE ACTION.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.