Complaint 1405152

Complaint Summary

AIR BAGS

Owner Narrative

TL* THE CONTACT OWNS A 2015 PORSCHE MACAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 17V289000 (FUEL SYSTEM) AND 17V133000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN MAY OF 2017. THE DEALER (PORSCHE OF HAWAII, 730 ALA MOANA BLVD, HONOLULU, HI, 96813) WAS CONTACTED TWICE. THE FIRST TIME, THE DEALER STATED THAT PARTS WERE UNAVAILABLE AND WOULD NOTIFY THE CONTACT ONCE THEY BECAME AVAILABLE. THE SECOND TIME, THE CONTACT CALLED TO SCHEDULE AN APPOINTMENT BECAUSE PARTS WERE AVAILABLE; HOWEVER, THE DEALER STATED THAT THERE WERE NO MORE APPOINTMENTS AVAILABLE AND THAT THE PORSCHE COMPANY ONLY CAME ONCE A QUARTER TO THE ISLAND. THE DEALER FURTHER STATED THAT IF THEY WERE UNABLE TO GET THE VEHICLE IN THIS TIME, PERHAPS THEY COULD BEFORE THE END OF THE YEAR. THE MANUFACTURER WAS CONTACTED A FEW TIMES AND MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD GIVE THE CONTACT A RETURN CALL AND WERE TRYING TO REACH OUT TO THE DEALER. THE CONTACT HAD NOT RECEIVED A RETURN CALL FROM THE PORSCHE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.