Complaint 1393675

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

A RECALL WAS ISSUED. WE TOOK THE VEHICLE TO THE DEALER FOR REPAIR. WE WERE TOLD THEY COULD NOT DO THE REPAIR AS THEY DID NOT HAVE THE TOOL NEEDED. THAT WAS ON JUNE 23, 2017. AFTER MANY PHONE CALLS, OFTEN DAILY, THERE IS NO RESOLUTION. KIA KEEPS CONTACTING THE DEALER, WHO KEEPS SAYING THEY DO NOT HAVE THE TOOL. WE HAVE REQUESTED A LOANER CAR UNTIL THE REPAIR CAN OCCUR. WE HAVE BEEN DENIED. TODAY I WAS TOLD THEY WILL CONTACT ME BY NEXT THURSDAY (7/27/17) WITH A RESPONSE. TO DATE IT IS ONE MONTH SINCE WE FIRST TRIED TO GET THE RECALL REPAIR COMPLETED. WE DO RESIDE IN TEXAS AND UNDERSTAND THAT THE RECALL IS RELATED TO PROLONGED EXPOSURE TO SALT. WE BOUGHT THE VEHICLE IN OHIO AND DROVE IT THERE FOR ALMOST 4 YEARS BEFORE MOVING TO TEXAS. THERE IS SOME VIBRATION AT HIGHER SPEEDS, WHICH MAY OR MAY NOT BE RELATED TO THE RECALL. WE WON'T KNOW UNTIL THE INSPECTION IS DONE. WE FEEL THIS VEHICLE MAY BE UNSAFE TO DRIVE. ATTACHED ARE THE NOTES FROM CONVERSATIONS WITH KIA. I APOLOGIZE THAT THEY MAY BE DIFFICULT TO READ, BUT WE HAD NO IDEA THEY WOULD BE NEEDED.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.