Complaint 1168809

Complaint Summary

EXTERIOR LIGHTING

Owner Narrative

AS MY DAUGHTER WAS DRIVING IN ELON NORTH CAROLINA, BOTH HEADLIGHTS FAILED. SHE WAS ABLE TO GET THE HIGH BEAMS TO WORK. SHE TOOK THE CAR THE FOLLOWING DAY TO A GARAGE. THEY CONFIRMED THE LIGHTS WORKED INTERMITTENTLY. MEANING - THEY WOULD TURN OFF FOR NO REASON. WE CALLED SAAB, AT THE 800 NUMBER TO BE TOLD THAT WE HAD XENON LAMPS SO IT WAS NOT A RECALL ITEM. I EXPLAINED THE ISSUE WAS IDENTICAL TO WHAT HAD BEEN REPORTED ON OTHER MODELS. THE REPLY = GM HAD NOT TOLD US WE HAVE TO RECALL THOSE YET. SHE GAVE ME THE NAME OF A DEALER 30 MINUTES AWAY AND TOLD ME WE WERE RESPONSIBLE FOR THE CHARGES. OK THAT IS FINE- BUT I HAVE A HARD TIME BELIEVING THIS IS NOT RELATED TO THE RECALL. READ THE POSTS ON THE INTERNET - IT IS ALL OVER IT FOR THE SAME ISSUE. SOMETHING IS WRONG AND SOMEONE IS GOING TO DIE BECAUSE OF IT. MY DAUGHTER WAS LUCKY. PLEASE LOOK INTO THE LIGHTING ISSUES IN ALL OF THE 9-7X. THANK YOU. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.