Complaint 1161066

Complaint Summary

SERVICE BRAKES

Owner Narrative

ON APPROX. 28 APRIL 2013 AFTER A 200 MILE TRIP I WAS PARKING MY TRUCK WHEN THE BRAKE LINE BROKE. I THEN USED THE EMERGENCY BRAKE TO STOP THE TRUCK. AT THIS TIME I MADE THE NECESSARY REPAIRS TO GET US BACK HOME. ONCE THERE I RESPONDED TO LEN STOLER CHEVEROLET IN WESTMINSTER MD. WHERE I PURCHASED THE VEHICLE. I ASKED THEM IF THEY COULD BLEED THE BRAKES, BECAUSE I DID NOT THINK I GOT ALL THE AIR OUT OF LINES. AT THIS TIME I WAS WAITING IN THE WAITING ROOM WHEN A SERVICE ADVISOR CAME IN AND ASK ME TO GO INTO THE SHOP BECAUSE THEY WANTED TO SHOW ME SOMETHING. WHEN I ARRIVED AT MY TRUCK (WHICH WAS ON THE LIFT) THEY STATED THE ENTIRE BRAKE LINES WERE SO CORRODED THAT THEY NEEDED TO BE REPLACED AT A PRICE OF $1610.80. I STATED THAT THE SO CALL METAL USED HAD TO BE DEFECTED TO ALLOW THE WHOLE SYSTEM OF LINES TO RUST TO THIS POINT IN ONLY SEVEN YEARS. SHE THEN REPLIED THAT IT WAS NOT CAUSE BY THE METAL USED, IT WAS THE NEW SALT THAT THE STATES USES NOW. WHEN THEY REPLACED THE OLD LINES WITH THE NEW,I ASK THE SERVICE ADVISOR IS THE METAL BRAKE LINES BEING INSTALLED , WERE THEY USING THE SAME KIND OF METAL AND SHE REPLIED, NO THEY ARE USING ZINK COATED LINES NOW. MY QUESTION DID ANY OTHER TRUCKS LIKE MINE HAVE THE SAME PROBLEM AND WHY DID THEY USE A NEW METAL IF THERE WAS NOTHING WRONG WITH ORIGINAL METAL. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.