Complaint 1087999
2010 AUDI Q7 • FUEL SYSTEM, DIESEL • incident Jun 14, 2013
- Complaint ID
- 1087999
- Make
- AUDI
- Model
- Q7
- Model Year
- 2010
- Component
- FUEL SYSTEM, DIESEL
- Incident Date
- Jun 14, 2013
- Date Received
- Jul 18, 2014
- Data As Of
- Sep 1, 2026
Complaint Summary
FUEL SYSTEM, DIESEL
Owner Narrative
I HAVE AN AUDI Q7 2010. JUNE 2013, MY HUSBAND, 4 YR OLD SON AND I WERE DRIVING ON THE FREEWAY GOING WITH THE FLOW OF TRAFFIC. THE CAR STARTED SHAKING VIOLENTLY AND DECELERATED TO 20 MILES PER HOUR. MY HUSBAND PUSHED THE GAS PEDAL OVER AND OVER AND THE CAR WOULD NOT SPEED UP. LUCKILY NO ONE WAS HURT, HOWEVER WE WERE VERY SCARED. WE WERE ABLE TO PULL TO THE EMERGENCY LANE AND MAKE IT TO THE AUDI DEALERSHIP CLOSE BY. JANUARY 2014, I WAS HEADING TO PICK UP MY SON FROM SCHOOL AND THE CAR STARTED SHAKING VIOLENTLY AGAIN- THIS TIME WORSE THEN BEFORE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF TRAFFIC. THE STEERING WHEEL LOCKED UP AND I WAS STUCK. THE POLICE WERE CALLED BECAUSE I WAS NOT IN A SAFE PLACE AND THE CAR HAD TO BE TOWED TO THE DEALERSHIP. DEALER STATED THAT THEY FOUND FAULT IN THE FUEL SYSTEM, METAL SHAVINGS IN THE FUEL FILTER IN ADDITIONAL TO LOW FUEL PRESSURE. ALSO CONFIRMED METAL SHAVINGS IN THE N290 VALVE. THEY HAD TO GET AUTHORIZATION FROM GERMANY TO REPLACE ENTIRE FUEL SYSTEM. JULY 2014- YES IT HAPPENED AGAIN. THIS TIME MY HUSBAND AND SON WERE HEADED TO GO ON A FATHER-SON CAMPING TRIP AND RIGHT BEFORE THEY LOST ALL CELL SERVICE THE CAR STARTED VIOLENTLY SHAKING AGAIN AND DECELERATED. MY HUSBAND LEFT THE CAR IN A SAFE PLACE AND HAD FRIEND COME GET THEM. THE CAR IS A LEMON. I HAVE ASKED THAT AUDI AMERICA TO REPLACE THE CAR AND THEY SENT A TECHNICIAN TO THE DEALERSHIP WHO REPLACED THE FUEL FILTER AGAIN AND HAS DECIDED THE CAR IS REPAIRED AND SAFE TO DRIVE. THIS IS AFTER THE MANAGER OF THE SERVICE DEPARTMENT TOLD AUDI AMERICA THAT THE CAR IS NOT SAFE AND RECOMMENDED THEY REPLACE THE CAR. HE SAID " I WOULDN'T LET MY WIFE DRIVE YOUR CAR". THIS HAPPENED TO A FRIEND OF MINE WITH AN AUDI Q7 AND AUDI HAD TO BE FORCED TO AN ARBITRATION. SHE ENDED UP WITH A NEW DIESEL AND IT HAPPENED AGAIN! SHE IS NOW ON HER 3RD AUDI. THIS TIME NO DIESEL. *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.