Complaint 1083685

Complaint Summary

STEERING

Owner Narrative

WHILE DRIVING ON THE FREEWAY ALL OF A SUDDEN THE STEERING GOT EXTREMELY STIFF AND I LOST MY POWER STEERING. ON THE (DIC) DRIVERS INFORMATION CENTER THE MESSAGE DISPLAYED " SERVICE STEERING SYS" WHEN I STOPPED THE CAR AND LET IT COOL DOWN, NORMAL STEERING RETURNED. THIS PROBLEM KEEPS RETURNING EVERY DAY OR TWO. AT SLOW SPEED ITS ALMOST IMPOSSIBLE TO TURN, AS WHEN PARKING. I LOOKED ON LINE AND FOUND OUT THIS ISN'T AN UNCOMMON PROBLEM IN BOTH THE 2009 CTS & STS CADILLAC'S. NOW I HAVE TO TAKE THE CART TO THE DEALER TO HAVE IT REPAIRED AND MY QUESTION IS WILL THE REPAIR BE COVERED AS THE CAR HAS ONLY 36,000 MILES ON IT AS A FACTORY RELATED PROBLEM AS I'M OUT OF THE 5 YEAR WARRANTY. I HAVE HAD CADILLAC'S SINCE 1970 AND NEVER HAD A STEERING PROBLEM WITH ANY OF THEM MOST HAD WELL OVER 200,000 ON THEM WITH NEVER ANY STEERING PROBLEMS. THIS I HAVE TO ADD I HAVE NEVER HAD SO MANY MINOR PROBLEMS WITH ANY CAR I'VE OWNED AS WITH THIS CADILLAC ESPECIALLY WITH SO FEW MILES ON IT AND NOW THAT THE 5 YEAR WARRANTY IS OFF THESE REPAIRS ARE AT MY EXPENSE DON'T THINK I WILL EVER BUY ANOTHER CADILLAC OR ANY GM CAR AGAIN IF THESE REPAIRS ARE NOT DONE AT THE FACTOR'S EXPENCE. *JS

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.