Complaint 1071841

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

WHILE WE WERE ON A ROAD TRIP IN 2011 THE VEHICLE LOST POWER IN SMALL-CITY DRIVING TRAFFIC AND CAME TO A COMPLETE STOP; LUCKILY WE COULD STEER IT RIGHT TO A PARKING LOT. WE RESET FUEL PUMP SENSOR ON PASSENGER FLOORBOARD AREA AND IT RESTARTED. WE HAD IT LOOKED AT WITH OUR DEALER (WHOM WE HAD PURCHASED CAR FROM), WHO TOLD US IT WAS THE FUEL PUMP "GOING OUT." WE DECLINED TO REPAIR IT THERE (SINCE VEHICLE WAS STILL STARTING, HIS ANALYSIS DID NOT MAKE SENSE). ON ANOTHER ROAD TRIP A FEW MONTHS LATER, THE VEHICLE SUDDENLY STOPPED AGAIN AFTER WE HAD PAID A TOLL AND WERE RESUMING SPEED. WE HAD TO BE TOWED. FORTUNATELY, THE FORD DEALER IN STILLWATER, OK, BYPASSED THE SENSOR AND THE VEHICLE IMMEDIATELY STARTED, SO IT WAS NOT EVER THE FUEL PUMP. SENSOR REPLACED AND STILLWATER FORD GOT US ON THE ROAD TO THE WEDDING WE WERE HEADED TO. VEHICLE RUNS FINE ON THAT LEVEL NOW BUT WE HAVE HAD TWO OTHER MAJOR ISSUES. LEWIS FORD IN FAYETTEVILLE, AR IS INCOMPETENT IN DIAGNOSING ISSUES OR IS INTENTIONALLY GAUGING ITS CUSTOMERS. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.