Complaint 1067091

Complaint Summary

STRUCTURE:BODY

Owner Narrative

I WAS AT WORK ON FRIDAY AFTERNOON, 5/16 AND RECEIVED A VOICEMAIL AT 3:50PM FROM THE FIRE MARSHALL STATING MY 1999 FORD EXPLORER XLT BURNED IN MY DRIVEWAY AND WAS TOTALED. I HAD NOT DRIVEN THE EXPLORER SINCE APPROXIMATELY 7PM THE NIGHT BEFORE AND HAD TAKEN MY OTHER CAR TO WORK. THE EXPLORER WAS JUST SITTING IN THE DRIVEWAY, OUTSIDE THE GARAGE AND STARTED BURNING. A NEIGHBOR 2 HOUSES OVER SMELLED THE SMOKE AND SAW THE FLAMES AND CALLED THE FIRE DEPARTMENT. THE FIRE MARSHALL STATED HE HAD SEEN THIS TYPE OF FIRE BEFORE DUE TO THE FORD CRUISE CONTROL RECALL PROBLEMS, BASED ON THE BURN PATTERN. I WAS NOT THE ORIGINAL OWNER AND BOUGHT IT ABOUT 8 YEARS AGO AND HAVE NEVER RECEIVED ANY KIND OF RECALL NOTICE. I AM EXTREMELY UPSET THAT THIS KIND OF THING COULD HAPPEN AND DID HAPPEN - THE MORE I READ ABOUT THE AMOUNT OF PEOPLE IT'S HAPPENED TO THE MORE UPSET I GET, I'VE HAD NIGHTMARES SINCE FRIDAY SINCE MY HOUSE WOULD HAVE BURNED IF I HAD PARKED IT 1 FOOT CLOSER TO THE GARAGE -- WHICH I USUALLY DO, I HAD PLANNED TO GIVE IT TO MY STEPSON ON SATURDAY WHO WAS COMING TO VISIT FROM NY AND IT WOULD HAVE BEEN HIS FIRST CAR -- MY FIANCE' IS STRESSED OUT AND UPSET BEYOND WORDS I CAN WRITE HERE. NO EXCUSE FORD...SHAME ON YOU!!!!!! *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.