Complaint 1053627

Complaint Summary

SUSPENSION

Owner Narrative

I HAD MY TRUCK SHUT DOWN ON ME AND HAD THE DEALER TAKE A LOOK AT IT AND I WAS TOLD THAT IT WAS THE TIPM TOTALLY INTEGRATED POWER MODULE WITCH THEY SAY THEY DON'T CARRY ANY MORE AND THE PART IS AROUND 760 DOLLARS SO THEY JUMPED THE MODULE TO GET IT TO START WITCH AT THIS POINT COAST ME 963 BETWEEN THEM AND RENTAL FEES SO I CALL ALL AROUND LOOKING FOR THIS PART TO COME AND FIND OUT THROUGH A VIPER SPECIALIST THE PART WAS RENUMBERED SO MY PROBLEM IS 1. THEY DON'T KNOW THERE OWN SYSTEM FOR PARTS 2. THE FIX THEY DID WENT YESTERDAY AND IT FRIED THE WIRE THEY USED TO FIX IT SO I PUT IN THE TIPM THAT I RESERVED ON 4/4/2014 HOPPING TO GET IT TO START BUT IT HAS TO BE RE-FLASHED OR CODED.SO NOW IT SITS AT THE DEALER AGAIN AND THE WIRE THEY INSTALLED BETTER HAVE NOT FRIED ANY OTHER EQUIPMENT IN MY TRUCK ALSO THE TRUCK IS ONLY 8 YEARS OLD THERE IS A PROBLEM WHEN A DEALER DOESN'T CARRY PARTS FOR TRUCKS THAT RANT EVEN TEN YEARS OLD AND WHEN THEY DO THEY DON'T EVEN KNOW HOW TO FIND THEM 3. THE FACT IS THAT IS IT OR SHOULD IT BE A RECALL YES IT SHOULD THE UNIT ISN'T WATER PROOF AND I'M NOT THE ONLY ONE WITH THIS PROBLEM I READ OF ONE OTHER ON THIS SITE. 4. FRONT WHEEL HUB BEARINGS I READ THERE WAS A RECALL ON THEM BUT THERE NOT NOTIFYING THE CUT COMER THAT BOUGHT THERE PRODUCT O THAT'S BECAUSE THEY WANT TO CHARGE US 300 PER 1 SO THE CONSUMER HAS TO EAT THE COAST SOMETHING HAS TO BE DONE ABOUT THIS COMPANY HARD WORKING PEOPLE LIKE MY SELF KEEP GETTING SCREWED OVER BY DODGE DEALERS AND MANUFACTURE SO IF ANYTHING CAN BE DONE I'M SURE A LOT OF PEOPLE WOULD APPRECIATE IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.