Complaint 776802

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

I HAVE A 2003 ITASCA SUNCRUISER WITH THE WORKHORSE CHASSIS THAT IS UNDER RECALL FOR THE BRAKE CALIPER PROBLEMS. I ENCOUNTERED THE PROBLEM LAST SUMMER AND TOOK IT TO PARKVIEW RV IN SMYRNA, DE. THEY REBUILT THE FRONT AND BACK BRAKES, SEALS, CALIPERS, PADS AND SENSORS WHICH HAD MELTED. AT THE TIME THEY TOLD ME WORKHORSE WOULD NOT PAY FOR ANY OF THE WORK. LAST WEEK I TOOK THE REPAIRED UNIT TO FLORIDA AND IN TAMPA HAD A PROBLEM WITH THE BRAKES SMOKING AND THE ABS LIGHT CAME ON. I AM TAKING IT BACK TO PARKVIEW SO THEY CAN DOCUMENT THE NEW PROBLEMS. I HAVE SPENT OVER $1,000. FOR REPAIRS AND NOW IT APPEARS IT WILL ALL HAVE TO BE DONE AGAIN. I ONLY DROVE FOR 2,000 MILES AND THE BRAKING SYSTEM IS BAD AGAIN. I NEED TO BE REIMBURSED FOR THE INITIAL REPAIR AND A MORE PERMANENT FIX NEEDS TO BE DONE ON THE UNIT. I HAVE A $85,000 RV I AM AFRAID TO DRIVE. PLEASE HELP ME IF YOU CAN. THE WORKHORSE HELP LINE DIRECTS YOU TO A MAILBOX THAT IS FULL. I CAN NOT GET ANYONE ON THE LINE. IF NECESSARY I WILL SPEND REPAIR MONEY ON AN ATTORNEY TO GET THIS RESOLVED. ANYTHING YOU CAN DO WILL BE APPRECIATED.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.