Complaint 738342

Complaint Summary

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Owner Narrative

I HAVE A 2008 FORD EXPLORER AND THE REAR DEFROSTER WIRE THAT WAS ATTACHED TO THE REAR GLASS DOOR FELL OFF. IT IS ONLY HELD ON THE WINDOW BY A SMALL WELD THE SIZE OF AN ERASER HEAD. I CALLED MY DEALERSHIP WEISLEDER FORD IN POINT PLEASANT NJ, SAID THEY COULD NOT REPLACE IT BECAUSE THEY SAID WE PULLED IT OFF AND ITS NOT UNDER MY EXTENDED WARRANTY. I CANNOT BELIEVE THAT ANYONE IN THIS COUNTRY HAS NOT HAD THIS PROBLEM. I WAS TOLD IT WILL COST OVER A THOUSAND DOLLARS TO FIX! I DIDN"T BREAK IT! I CALLED FORD AND THEY SAID THEY COULD NOT DO ANYTHING FOR ME. IM AM UPSET THAT NOTHING CAN BE DONE FOR ME FROM FORD, AND I WOULD LIKE YOU TO CHECK INTO IF ANYONE ELSE HAS HAD THIS PROBLEM TO SEE IF IT IS A PROBLEM SO IT CAN BE CORRECTED BECAUSE WHEN IT GETS COLD IM GOING TO NEED MY DEFROSTER! MY FAMILY HAS BOUGHT OVER 8 VEHICLE FROM THIS DEALERSHIP AND WE OUR LOYAL FORD CUSTOMERS, ALSO THIS CAR DID HAVE 20000 MILES ON IT WHEN I BOUGHT IT, SO THIS PROBLEM MIGHT HAVE BEEN THERE ALREADY! I WOULD LIKE THIS FIXED AND WOULD LIKE TO GET SOME FEED BACK FROM YOU ON THIS PROBLEM. THANK YOU *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.