Complaint 714720
2009 FORD EXPLORER • SEATS:FRONT ASSEMBLY:HEAD RESTRAINT • incident Mar 28, 2009
- Complaint ID
- 714720
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2009
- Component
- SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Incident Date
- Mar 28, 2009
- Date Received
- Apr 3, 2009
- Data As Of
- Aug 1, 2026
Complaint Summary
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Owner Narrative
TL*THE CONTACT OWNS A 2009 FORD EXPLORER. WHEN THE CONTACT ENTERED THE VEHICLE, HE NOTICED THAT THE HEAD REST PUSHES THE DRIVER'S HEAD TOWARDS THE WINDSHIELD DUE TO ITS PERPENDICULAR DESIGN. THE CONTACT FEELS THAT SOMEONE WITH A SHORT STATURE WOULD HAVE TO DRIVE WITH HIS/HER HEAD DOWN. IF THE AIR BAG WERE TO DEPLOY, THE DRIVER COULD BECOME SERIOUSLY INJURED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER AND NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 60 AND CURRENT MILEAGE WAS 800.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.