Complaint 642631

Complaint Summary

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Owner Narrative

TL*THE CONTACT OWNS A 2007 SPRINTER 2500. BEFORE PURCHASING THE VEHICLE, THE CONTACT AND THE DEALER KNEW OF AN EXISTING SAFETY RECALL (MANUFACTURER NOTIFICATION CODE G20). THE DEALER LED HER TO BELIEVE THAT THE RECALL REPAIR WOULD BE PERFORMED BEFORE SHE RECEIVED THE KEYS TO THE VEHICLE. SHE HAS SINCE LEARNED THAT THE REPAIR WAS NEVER MADE. SHE HAS BEEN CALLING THE DEALER SINCE RECEIVING THE RECALL NOTICE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO MAKE THE REPAIR. THE CONTACT STATED THAT SHE DRIVES CHILDREN AROUND AND DOES NOT KNOW IF IT IS SAFE TO CONTINUE. THE CURRENT MILEAGE WAS 2,700 AND FAILURE MILEAGE WAS 600.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.