Complaint 636577

Complaint Summary

TIRES

Owner Narrative

FIRESTONE TIRE RECALL/ REPLACEMENT FOR FORD EXPLORER CUSTOMER STATES THAT FIRESTONE REFUSED TO PROVIDE WARRANTY SERVICE**CC THE CONSUMER STATED HAD A PROBLEM WITH A TIRE RECALL ISSUED FOR HIS SPECIFIC VEHICLE. THE CONSUMER STATED TOOK THE VEHICLE IN FOR SERVICE ON THE RECALL BUT NOTICED THE DEALER INSTALLED PASSENGER CAR TIRES ON HIS TRUCK. THE CONSUMER STATED THAT THE PASSENGER TIRES WERE .75 INCHES SMALLER, THE CONSUMER STATED THE DEALER INFORMED HIM WHEN PERFORMING THE RECALL HE COULD USE ANY TIRE SIZE HE WANTED TO AND IT DIDNT HAVE TO BE COMPARABLE TO THE OLD TIRES. THE CONSUMER FURTHER STATED WHILE THIS IS A SPARE TIRE HE FEELS VERY UNSAFE IF SOMETHING SHOULD HAPPEN TO HIS TIRES. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.