Complaint 2229916
2021 FORD EXPLORER • VISIBILITY • incident Nov 27, 2025
Crash
No
Fire
No
Injuries
0
Deaths
0
- Complaint ID
- 2229916
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2021
- Component
- VISIBILITY
- Incident Date
- Nov 27, 2025
- Date Received
- Jul 28, 2026
- Data As Of
- Aug 1, 2026
Complaint Summary
VISIBILITY
Owner Narrative
The contact owns a 2021 Ford Explorer. The contact stated that while his spouse was attempting to retract the moonroof shade, the shade failed to retract and sagged down, obstructing the driver's visibility of the rear of the vehicle. The vehicle was taken to the dealer, where it was determined that the moonroof shade roller clips needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 61,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.