Complaint 2229618
2020 FORD EXPLORER • ELECTRICAL SYSTEM • incident Jun 24, 2026
- Complaint ID
- 2229618
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2020
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Jun 24, 2026
- Date Received
- Jul 27, 2026
- Data As Of
- Aug 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
My wife was driving and the horn started blowing and the rear wiper started ejecting all the wiper fluid. When I showed up to assist, it smelled super hot and I had to pull the fuse and negative lead to make the wiper pump and horn stop. It was towed to a Ford dealer, who found the main engine harness had MELTED going into the engine compartment fuse box. The horn and wiper fluid pump also had to be replaced. It's fortunate this did not result in a fire. Ford dealer had the vehicle for TWO MONTHS to repair (and we had to take it back for the horn and washer pump). The Ford dealer said they could not give any reason for why this happened. The entire main harness and fuse panel had to be replaced. No check engine or warning lights appeared when this happened. My wife had to pull over on the side of the road.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.