Complaint 2229516
2021 FORD EXPLORER • POWER TRAIN • incident Jun 1, 2024
- Complaint ID
- 2229516
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2021
- Component
- POWER TRAIN
- Incident Date
- Jun 1, 2024
- Date Received
- Jul 27, 2026
- Data As Of
- Aug 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The contact owns a 2021 Ford Explorer. The contact stated that on several occasions, the vehicle unexpectedly rolled forward while the vehicle was in park(P). Due to the failure, the contact was forced to engage the parking brake to prevent the vehicle from rolling forward while in park(P). The contact received notifications of NHTSA Campaign Number: 26V117000 (Visibility) and 26V402000(Power Train); however, the parts to do the recall repair were not available. The dealer was notified of the recalls and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The vehicle was not repaired. The failure mileage was approximately 78,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.