Complaint 2228294

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

[XXX], XXX Volkswagen America Volkswagen Customer CARE 3800 Hamlin Road Auburn Hills, MI 48326-2829 Reference: VW Tiguan 2026. Dashboard reflection on both lateral mirrors creates a Hazardous Visual Obstruction. Dear all, I’m a loyal client with my second lease with Volkswagen. Few weeks ago, me and my wife leased two Tiguan SE R Line Black 2026, the vehicles are great, however there is manufacture or design issue that I would like to share with you, since this issue could end in a fatal accident. The silver or chrome dashboard is reflected to the side mirrors (pictures attached), creating an obstruction to see the vehicles behind by the time to turn left or right. Dashboard reflections often caused by sunlight or bright streetlights can blind drivers, can create a hazardous visual illusion or hazy obstruction significantly increasing the risk of an accident. We do not feel safe at all with this condition, and it bothers a lot since the reflects not only blind sight when trying to see vehicles behind, but definitely this is something Volkswagen should solve, not only for us but all drivers using this vehicle, just to prevent an accident. (see the pictures below). Please let us know what options we have here. Thks and best regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.