Complaint 2228244

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

Customer Service , Every year I purchase New Wipers for our Daughters Ford Edge and for our Ford 2019 SUV . I purchased two new sets on 7/11/2025 on my Mastercard and in the Winter of 2025 both Wiper Fastening clamps "snapped and Cracked in Missouri Weather . These Vehicles were kept inside, and this has never happened before . I took both sets to Auto Zone Store # 3895 Wentzville , MO and was told that you're our FOURTH customer today and we cannot help you . ( This was not the response I expected from AutoZone ..you will have to contact BOSCH directly. I did so on a Saturday communication with an AI driven communication process "openly" admitting BOSCH was having Quality issues, and someone would contact me....NO communications at all. I also have a sample of the " Faulty Wipers" and can provide along with Copy of my Credit Card Charges . I spent #109.44 each for two sets of Wipers and requesting a Total Refund or Replacements . XXX 10:48 (EST5EDT) - [XXX] wrote: Customer Name - [XXX] Contact Number[XXX]  Customers Mailing Address [XXX] Contact Email [XXX] Year, Make, Model of vehicle 2023 FORD EDGE Description of complaint - WIPER BRACKET SNAPPED OFF WHILE IN USE Bosch Part Number BOSCH ENVISION WIPER  Copy of proof of purchase SCANNED AND ATTACHED    Customer Name [XXX]  Contact Number [XXX]  Customers Mailing Address [XXX] Contact Email [XXX] Year, Make, Model of vehicle 2019 FORD EXPEDITION Description of complaint WIPER BRACKET SNAPPED OFF WHILE IN SERVICE Bosch Part Number BOSCH ENVISION WIPER Copy of proof of purchase SCANNED AND ATTACHED    WE RETURNED A 3RD SET FOR CREDIT FROM AUTO ZONE BASED ON THE OTHER 2 SETS FAILING . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.