Complaint 2227865

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

The vehicle was completely stationary at a red light when the rear windshield suddenly and spontaneously exploded with a loud gunshot-like sound. There was no road debris, no preceding or surrounding vehicles, and absolutely no external impact. The Nissan dealership wrongfully refused to cover this under the new vehicle limited warranty, claiming it was external damage, despite the lack of any impact point. Due to safety urgency, I had to replace the glass through a third-party shop via my auto insurance. This is a severe product quality and safety defect regarding the rear defroster and tempered glass, which is already subject to federal class-action lawsuits for Nissan Rogues. The glass shards could have caused severe injuries.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.