Complaint 2227729
2020 FORD EXPLORER • VISIBILITY • incident May 21, 2026
- Complaint ID
- 2227729
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2020
- Component
- VISIBILITY
- Incident Date
- May 21, 2026
- Date Received
- Jul 21, 2026
- Data As Of
- Aug 1, 2026
Complaint Summary
VISIBILITY
Owner Narrative
The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 23V675000 (Power Train), 26V117000 (Visibility), and 26V402000 (Power Train); however, parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after parking the vehicle with the foot on the brake pedal, the gear shifter was shifted to park(P), and the vehicle unexpectedly reversed and crashed into a nearby brick mailbox and came to a stop. There were no injuries or medical attention needed. A Police report was not filed. The contact stated that the vehicle rolled while parking the vehicle. The dealer was contacted, and it was confirmed that the part was not available for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 87,159.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.