Complaint 2221827

Complaint Summary

SEAT BELTS

Owner Narrative

The contact owns a 2008 GMC Envoy. The contact stated that while the vehicle was parked on several occasions with the driver's side seat belt latched, while attempting to release the seat belt, the seat belt remained locked in the buckle. The contact depressed the release button and wiggled the seat belt several times before the seat belt released. On one occasion while the passenger’s seat was occupied, the seat belt failed to release while depressing the seat belt release button. The contact exited the driver's seat and attempted to assist the passenger to release the seat belt; however, the seat belt tightened around the abdomen. The contact stated that a bystander attempted to assist, but the seat belt failed to release and became tighter around passenger’s abdomen. The contact used a pair of scissors to cut the seat belt webbing to release the passenger. The contact was unable to remove the seat belt even after cutting the webbing. The passenger was not injured and did not receive medical attention. The vehicle was taken to the residence where the contact's spouse inspected the vehicle and attempted to release the seat belt. The vehicle was not repaired or diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 138,735.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.